Noel Matthias

Echoing the responses of many: Why on earth would such a radical and ridiculous change be forced on accounts that EMAIL is the primary method of communication?  Not chat.  Not social messenger.  Email.  And who on earth thought that changing the response feed direction with no option to change it as a preference was adding anything but time, training, and wasted energy?  I too will be seeking other options for our enterprise, which by the way, has used Zendesk happily for over 10 years.  This is not a value added "feature", and to again echo the responses of many, having the current response at the top of the thread is imperative to functionality and work flow.