Jameela Bacchus

Can David Judenne's recommendation here(first comment on this article): https://support.zendesk.com/hc/en-us/articles/4408836502682/comments/4408850062106

Be flipped into a feature request ? I didint find one addressing this.

Importing new field options into an existing field would be very practical.

Hello,

Is it possible to receive a notification when it is possible once again to redact on messaging tickets please?

Thank you.

Hello,

When adding an blurb text for an email to a Macro and using:

Do you also have to include:

Comment mode = Public so that this fires the email when saving the ticket? Or can you just use the Comment/Description which natively puts the content of your macro into the Public reply box.

Thank you!

We are also experiencing this issue, reported November 10th and it has been ongoing since.

Is it traditional that when a Follower on a ticket sends a reply it does not reopen a ticket?

Ive been trying to find documentation but cannot find any. 

If anyone can let me know. Thanks!