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Catriona Jamieson

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Última actividad de Catriona Jamieson
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    Catriona Jamieson creó una publicación,

    No trigger or automation to default to correct email address

    1. Comunidad
    2. Feedback - Ticketing System (Support)

    Hi, We have a few brands within our Zendesk set up, which means multiple email addresses. We have 2 main teams who create tickets, unfortunately we can only have 1 brand and 1 email as default, whi...

    • Catriona Jamieson
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    • 2 seguidores
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    Catriona Jamieson creó una publicación,

    Calls not routing correctly

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    1. Comunidad
    2. Zendesk Suite Q&A

    Hi, we have the issue that we have multiple lines, so when an agent is making outbound calls and they want to ring the number stored in the ticket, it calls from a different line than the line they...

    • Catriona Jamieson
    • Creación
    • 2 seguidores
    • 1 comentario
    • 0 votos