Catriona Jamieson

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    Catriona Jamieson creó una publicación,

    No trigger or automation to default to correct email address

    Hi, We have a few brands within our Zendesk set up, which means multiple email addresses. We have 2 main teams who create tickets, unfortunately we can only have 1 brand and 1 email as default, whi...

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    Catriona Jamieson creó una publicación,

    Calls not routing correctly


    Hi, we have the issue that we have multiple lines, so when an agent is making outbound calls and they want to ring the number stored in the ticket, it calls from a different line than the line they...