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Jasper Gonzales
Incorporación 27 oct 2021
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Última actividad 25 nov 2023
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Última actividad de Jasper Gonzales
Jasper Gonzales hizo un comentario,
What filters should be used when looking up for suspended agents?
Ver comentario · Publicado 26 sept 2023 · Jasper Gonzales
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Jasper Gonzales creó una publicación,
When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:
While working on this ticket we noticed that you have (x) requests that are waiting for your reply. Please go to your My Messages to check on updates.
Any suggestions on how to achieve this? Thanks!
Publicado 10 feb 2023 · Jasper Gonzales
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Jasper Gonzales creó una publicación,
We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.
Publicado 02 ene 2023 · Jasper Gonzales
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Jasper Gonzales creó una publicación,
Use case:
This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply.
Current process:
Agents copy billing data from contract room
Agents paste billing data to Google Sheets
Agents edit the data in Google Sheets
Agents paste the table directly to the ZD editor
Table columns are 100% expanded, no way to adjust column width
Publicado 01 nov 2022 · Jasper Gonzales
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