Jasper Gonzales
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Actividad total18
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Última actividad
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Resumen de la actividad
Última actividad de Jasper Gonzales-
Jasper Gonzales hizo un comentario,
What filters should be used when looking up for suspended agents?
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Jasper Gonzales creó una publicación,
Notification Trigger that Includes Number of Unsolved Tickets
When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:While working on...
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Jasper Gonzales creó una publicación,
More Details in Talk Tickets
RespondidaWe'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.
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Jasper Gonzales creó una publicación,
Adjust width of table in Support tickets
Use case:This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply. Current pr...