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Jake Gonzalez
Incorporación 14 nov 2022
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Última actividad 15 nov 2022
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Jake Gonzalez hizo un comentario,
Sliced the data by Ticket ID and I'm seeing both of these situations come up. Appreciate the help and your quick response!
Ver comentario · Publicado 15 nov 2022 · Jake Gonzalez
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Jake Gonzalez hizo un comentario,
Brandon (729 Test) Any Tips on reconciling Voice Tickets and Call totals? Seeing around the same figure for both but my understanding is that Voice tickets are not created when Calls are Abandoned unless you have the feature turned on (https://support.zendesk.com/hc/en-us/articles/4408821302810-Understanding-how-Talk-calls-become-tickets) and yet I'm seeing only around 100 fewer Voice tickets than Calls despite having over 500 Abandoned Calls.
Ver comentario · Publicado 14 nov 2022 · Jake Gonzalez
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