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Bradley Artman

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    Bradley Artman creó una publicación,

    Reply with different channel?

    Is it possible to reply to a ticket that was generated with a different channel type?   ie - Ticket opened via SMS.  Would like to reply via email (customer has primary email and primary phone list...

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    Bradley Artman creó una publicación,

    Different threads for same SMS customer?

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    Question regarding using SMS as channel for communication with customers/end users.   If we have a dialog with a user, it creates a ticket as expected.   once that incident/ticket is solved, I woul...