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Jennifer Bloem
Incorporación 12 jul 2023
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Última actividad 12 jul 2023
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Jennifer Bloem hizo un comentario,
Adding my vote to this as well.
The main goal is for agents to help customers. If we cannot assign anyone but administrators to look at skipped tickets, QM, onboarding and Teamleads have no chance to help and coach (new) agents, and make sure that the way of working in Zendesk as my company wishes is clear and understandable for all. Maybe not a prio for Zendesk, but a great prio looking at coaching agents and improving customer service as a whole.
Ver comentario · Publicado 12 jul 2023 · Jennifer Bloem
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