Ronit Gieske
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Última actividad de Ronit Gieske-
Ronit Gieske hizo un comentario,
We just came across this issue too. Wow! There's got to be a solution for this. Zendesk - are you listening?
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Ronit Gieske hizo un comentario,
This has been in queue for at least 5 years. Any updates Zendesk?
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Ronit Gieske hizo un comentario,
This is basic functionality that is necessary for proper ticket handling. Split n Close app only functions properly if you adopt the paid version and paying $3/user/month is absolutely ludicrous. H...
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Ronit Gieske hizo un comentario,
Are there any integrated CSAT apps that provide an in phone CSAT survey solution? It's very surprising that Zendesk doesn't have this feature when Freshdesk does.
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Ronit Gieske hizo un comentario,
Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well. Different teams operate during different hours...
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Ronit Gieske hizo un comentario,
Thanks Martin - Besides responding in this forum. What does Zendesk do with these suggestions?
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Ronit Gieske creó una publicación,
CSAT For Talk - Initiation upon end of call rather than ticket status
RespondidaWe would like the ability to trigger the CSAT email/text after the end of a phone call. Currently, the only option is to initiate based on the Ticket Status which is not ideal as it may be too earl...
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Ronit Gieske creó una publicación,
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts
RespondidaSimple Talk metrics details are not currently available in any reports.Hold Time details - length of hold time per hold instance in the case of multiple holds on one callAgent transfer details - wa...