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Jasmine Gilbert's Avatar

Jasmine Gilbert

Incorporación 26 ene 2023

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Última actividad 30 oct 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jasmine Gilbert

Jasmine Gilbert hizo un comentario,

ComentarioTicket automation and collaboration

This sounds really interesting, but before i invest time and effort exploring it are you able to advise which ZD plans it will be enabled for once released, and/or if there are going to be additional charges? 

Thanks

Ver comentario · Publicado 10 jun 2024 · Jasmine Gilbert

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Jasmine Gilbert hizo un comentario,

ComentarioGeneral questions and issues about tickets

Dane Is it possible to remove the ‘Mark as solved’ option for end users in the help center? We rarely assign tickets to individual agents so this option is rarely available for our users, the result is unnecessary confusion and disappointment.

Ver comentario · Publicado 30 abr 2024 · Jasmine Gilbert

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Jasmine Gilbert hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

After trawling through various discussions I found that just this month Zendesk released a new agent home page (https://support.zendesk.com/hc/en-us/articles/5064623131418) that may meet some of the requirements mentioned here. 

Ver comentario · Publicado 04 ene 2024 · Jasmine Gilbert

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Jasmine Gilbert hizo un comentario,

ComentarioEnd users and organizations

Hi... Is it possible for end users to set org level ticket sharing/visibility themselves? Rather than a zendesk admin setting it for them. Thanks

Ver comentario · Publicado 27 mar 2023 · Jasmine Gilbert

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