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Judy Correia
Incorporación 16 oct 2021
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Última actividad 21 ene 2025
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Última actividad de Judy Correia
Judy Correia hizo un comentario,
How does this differ from Suggested first reply - https://support.zendesk.com/hc/en-us/articles/7041677653914-Using-AI-to-generate-a-first-reply-in-a-ticket ?
Ver comentario · Publicado 21 ene 2025 · Judy Correia
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Not sure why this ticket is set to “awaiting your reply”, I haven't gotten a response to my original comment.
Ver comentario · Publicado 21 ene 2025 · Judy Correia
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If a ticket moves between groups with different business hours (for example ticket came in assigned to Americas Group based on an organisations default group, but the ticket ends up being assigned to an agent in Europe Group) do business hours applied adjust to reflect Europe business hours vs America business hours?
What happens if agents in both groups are assigned to the same ticket over a period of time, how do business hours apply? Does it take into account the movement between groups?
Ver comentario · Publicado 16 ene 2025 · Judy Correia
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Would be helpful to add a disclaimer on login for example to advise customer to not provide PII.
Ver comentario · Publicado 15 ene 2025 · Judy Correia
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It appears users cannot create content from Knowledge if Turn on Knowledge is selected but knowledge articles is not selected under select content sources. Is there a way around this?
Ver comentario · Publicado 11 dic 2024 · Judy Correia
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Following up on Jan 3 2022 comment (Is there a way to automatically assign a group to a new organization?) and Jan 4 2022 update (I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created). We have a similar need to A) update group automatically on org creation and B) updating existing org group (we recently made a change to our structure and need to update hundreds of orgs). Can this be done by bulk import?
Ver comentario · Publicado 10 oct 2024 · Judy Correia
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The above does not take into account weekends for those who do not operate a 24hr support team i.e. business days are only Mon-Fri, calculation should not take into account Sat and Sun.
Ver comentario · Publicado 09 oct 2024 · Judy Correia
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We had a suspended user create a ticket. This seems odd as we would expect a suspended user to be prevented for A) logging in and B) logging a ticket.
Ver comentario · Publicado 26 sept 2024 · Judy Correia
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Definitely very frustrating and confusing. This post is from 2021 and the feature is still available and does not function as expected. You have to create a calculated attribute exclude tickets with one or more specific tags in a report and then filter based on a true/false option. This makes absolutely on sense whatsoever. A simple filter to exclude tickets with tag X should simply work based on basic filter functionality.
Ver comentario · Publicado 04 sept 2024 · Judy Correia
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Hi - what I'm looking for is how to export a list of reports, not exporting one or more reports. Essentially want to get a list in Excel or some other type of table of all the reports listed in Explore.
Ver comentario · Publicado 16 may 2024 · Judy Correia
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