Búsquedas recientes


No hay búsquedas recientes

Judy Correia's Avatar

Judy Correia

Incorporación 16 oct 2021

·

Última actividad 21 ene 2025

Zendesk Luminary

Seguimientos

0

Seguidor

1

Actividad total

147

Votos

27

Suscripciones

60

RESUMEN DE LA ACTIVIDAD

Última actividad de Judy Correia

Judy Correia hizo un comentario,

ComentarioTicket automation and collaboration

Ver comentario · Publicado 21 ene 2025 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Not sure why this ticket is set to “awaiting your reply”, I haven't gotten a response to my original comment.

Ver comentario · Publicado 21 ene 2025 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

If a ticket moves between groups with different business hours (for example ticket came in assigned to Americas Group based on an organisations default group, but the ticket ends up being assigned to an agent in Europe Group) do business hours applied adjust to reflect Europe business hours vs America business hours?

 

What happens if agents in both groups are assigned to the same ticket over a period of time, how do business hours apply? Does it take into account the movement between groups?

Ver comentario · Publicado 16 ene 2025 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Would be helpful to add a disclaimer on login for example to advise customer to not provide PII.

Ver comentario · Publicado 15 ene 2025 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

ComentarioSetting up Agent Workspace

It appears users cannot create content from Knowledge if Turn on Knowledge is selected but knowledge articles is not selected under select content sources. Is there a way around this?

Ver comentario · Publicado 11 dic 2024 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

ComentarioEnd users and organizations

Following up on Jan 3 2022 comment (Is there a way to automatically assign a group to a new organization?) and Jan 4 2022 update (I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created). We have a similar need to A) update group automatically on org creation and B) updating existing org group (we recently made a change to our structure and need to update hundreds of orgs). Can this be done by bulk import?

Ver comentario · Publicado 10 oct 2024 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

The above does not take into account weekends for those who do not operate a 24hr support team i.e. business days are only Mon-Fri, calculation should not take into account Sat and Sun. 

Ver comentario · Publicado 09 oct 2024 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

We had a suspended user create a ticket. This seems odd as we would expect a suspended user to be prevented for A) logging in and B) logging a ticket.

Ver comentario · Publicado 26 sept 2024 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Definitely very frustrating and confusing. This post is from 2021 and the feature is still available and does not function as expected. You have to create a calculated attribute exclude tickets with one or more specific tags in a report and then filter based on a true/false option. This makes absolutely on sense whatsoever. A simple filter to exclude tickets with tag X should simply work based on basic filter functionality. 

Ver comentario · Publicado 04 sept 2024 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios


Judy Correia hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi - what I'm looking for is how to export a list of reports, not exporting one or more reports. Essentially want to get a list in Excel or some other type of table of all the reports listed in Explore. 

Ver comentario · Publicado 16 may 2024 · Judy Correia

0

Seguidores

0

Votos

0

Comentarios