Aline F.

1. Support
2. ...
3. General questions and issues about tickets
4. Can Zendesk Support equally distribute tickets amongst agents or groups?

Hi! I have a question about the distribution of chats to agents. What is the criteria for a chat to be assigned to an agent? I have an agent who is constantly being assigned chats even though there...

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• Aline F.
• Creación 13 de octubre de 2021 12:44
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Share queries without having to add to a dashboard

+2 This would be a nice addition, having to export the querie to only then being able to share with somenone who isn't an admin can get quite messy if you're talking about tons os queries and etc

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• Aline F.
• Creación 10 de agosto de 2021 17:18
• 0 votos