Jake Smith

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

Hello, If the callback greeting is playing, will the call be presented to agents? We are trying to build a workaround to have the callback greeting offered after 30 seconds. We made the callback re...

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• Jake Smith
• Creación 1 de junio de 2023 20:56
• 0 votos

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Answer Bot

Hey Daniel Aron, Is there a more specific release date for this yet? We are in Q4 and without this reporting Flow Builder isn't a tool we can fully roll out. Thanks, Jake

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• Jake Smith
• Creación 13 de octubre de 2022 17:45
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Hello, If we can't change the copy can you change it for us? The way it is currently worded makes it sound like the person can ask another question. When they do ask another question nothing is hap...

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• Jake Smith
• Creación 15 de septiembre de 2022 20:44
• 0 votos

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

Hello, If we can't change the copy can you change it for us? The way it is currently worded makes it sound like the person can ask another question. When they do ask another question nothing is hap...

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• Jake Smith
• Creación 9 de septiembre de 2022 17:44
• 0 votos