Alex Albrecht

it feels like a pretty big miss to me that this functionality was in the app that was replaced by the Agent Workspace update, and that update was forced on all users against their will, and the replacement app is missing the functionality. There is no reason this should be considered new functionality, it was already in the app and then it disappeared after an update. I'll upvote this, but we shouldn't have to ask for a feature we already had (and I checked the release notes and nothing in the agent workspace documentation says that this feature would go away).

The sorting of brackets in the dashboard field "Tickets by requester wait time brackets" in the Explore Support dashboard aren't in order of time:

Could these be updated so that they read from longest to shortest, or shortest to longest, as long as they're in order?