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fabricio aquino

Incorporación 17 jul 2023

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Última actividad 17 jul 2023

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Última actividad de fabricio aquino

fabricio aquino hizo un comentario,

ComentarioTicket automation and collaboration

Hi,

I realized that my update notifications to team members are not sending the internal notes, only the public replies even using the placeholder {{ticket.comments_formatted}}.

When the "Follower" notification (template) is sent, it works fine, but if the user is a follower and also a CC, the follower notification doen't fire, only the trigger one and then this one is not sending the whole ticket history, including the internal notes.

 

Someone has gone through this situation?

 

Thanks

 

 

 

Ver comentario · Publicado 17 jul 2023 · fabricio aquino

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