Andrew Naughton

It's  a shame that 2 years on from the original post, almost to the day, we are yet to have this functionality! 

My firm is within the same boat. We have a great Help Center (HC) for internal documentation and have multiple brands to facilitate IT, HR, Finance and Software Support. It would be a huge enhancement if we could have a consolidated “Requests” view so our users don't have to switch between HC's when only one is properly utilised. It creates confusion and frustration. We hold close to 140 agent seats and this limitation may be a deciding factor for us to move our business elsewhere… hopefully this gets the attention it needs.