Lolu
CX Ops
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Resumen de la actividad
Última actividad de Lolu-
Lolu hizo un comentario,
Can we add Javascript to the email template?
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Lolu hizo un comentario,
Hello, I have a slightly different question. How do I make the suggested articles open in a different tab? Vlad Tipene Hughes
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Lolu creó una publicación,
Creating a notification pop up banner
Can anyone just point me in the right direction to create a pop-up notification banner on the top right of the Zendesk page? We want to be able to trigger this notification based on certain criteri...
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Lolu hizo un comentario,
Hey @amie it doesn't help :). I know what triggers and automations do. I simply want SLA breaches to be used as triggers instead of automation. We want to take action IMMEDIATELY there's a breach. ...
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Lolu hizo un comentario,
Hey Graeme, Views will not suit our needs. Once an SLA is breached, we want to notify external channels like Slack to notify certain people that will take immediate action. I think it's a basic fe...
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Lolu hizo un comentario,
As a ZD user, I think it's important to be able to create triggers based on SLA breaches. Our support time is usually in seconds so when we have an SLA breach, we don't want to wait for an hour bef...
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Lolu hizo un comentario,
When are we going to have the option to create a trigger based on SLAs? We want to tag tickets and notify teams immediately an SLA is breached. We don't want to wait till a full hour when our suppo...
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Lolu hizo un comentario,
In addition to this, can we also have the views visible when agents are working on the tickets? It's important that agents are able to keep an eye on the queue while solving tickets without having ...
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Lolu creó una publicación,
Limitations for Messaging reporting in Agent workspace
PlaneadaBasic reporting data such as first response time, Unreplied tickets, % One-touch aren't available for messaging. These are basic data that we need to be able to make decisions and evaluate the effi...
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Lolu hizo un comentario,
Hi @.... I am trying to send an internal comment to Zendesk from JIRA when an issue is CREATED from Zendesk. And also when an issue has been linked to a Zendesk ticket (eg, "JIRA DW-234 has just be...