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Vanesa Mircheva

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    22
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Resumen de la actividad

Última actividad de Vanesa Mircheva
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    Vanesa Mircheva hizo un comentario,

    Hello Team, We are facing issues when trying to search for macros using a keyword. We used to search for macros by using a keyword, after typing '/'. The thing is that now with Agent Workspace we c...

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    Vanesa Mircheva hizo un comentario,

    Hello Team, In the previous version, when an e-mail contained a word like ‘attached’ or similar and you forget to upload a file, an alert message appeared informing you that there is nothing attach...

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    Vanesa Mircheva hizo un comentario,

    Hello Team We are facing issues when trying to search for macros using a keyword. We used to search for macros by using a keyword, after typing '/'. The thing is that now with Agent Workspace we ca...

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    Vanesa Mircheva creó una publicación,

    Away status - Notifications

    Hi Team, The issue on our side is that when an agent set his status to ‘Away’ he continues to receive notifications for incoming chats. This is annoying for the agents who are currently not taking ...

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    Vanesa Mircheva creó una publicación,

    Private Transcript visibility

    Hi Team, With the Agent Workspace we experience issues with the Transcript visibility. When the option is set to "Private" the chats no longer appear as internal notes and thus they are not being e...

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    Vanesa Mircheva creó una publicación,

    Chat tabs switch their positions

    Hello Team, With the Agent Workspace, during a chat, the tabs switch their positions (the chat with the latest message appears in the first position). From our point of view, we consider this a dis...

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    Vanesa Mircheva hizo un comentario,

    Hello Team, We have the same issue. It affects our flow since our internal procedures require assigning tickets to the general queues. Then, the manager of the department usually assigns the ticket...