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Keegan
Incorporación 22 mar 2022
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Última actividad 16 may 2024
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Última actividad de Keegan
Keegan hizo un comentario,
When using the new Power BI connector, I'm only getting about 74,000+ rows for tickets and ticket metrics. Our zendesk instance has 1.5 million tickets. I think we get the correct number of rows in the user table though. Why would this be?
Ver comentario · Publicado 16 may 2024 · Keegan
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If I understand this correctly, a conversation that a customer indicates as resolved will count towards this, even if no AI generated answer was provided. With only 10 resolutions per agent per month, this is going to push us AWAY from trying to improve the self-serve rate, as it's probably cheaper for an agent to respond to an easy question with a macro than for the bot to answer that question
Ver comentario · Editado 23 abr 2024 · Keegan
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Keegan hizo un comentario,
I would also love to be able to report on first reply time after a ticket is assigned to a new group. Has there been any news on this?
Ver comentario · Publicado 17 jun 2022 · Keegan
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