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Slobodan Pejnovic's Avatar

Slobodan Pejnovic

Incorporación 24 may 2022

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Última actividad 26 may 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Slobodan Pejnovic

Slobodan Pejnovic hizo un comentario,

ComentarioTicket management

Hi Nicole,

I believe we're definitely using the classic one :) This meaning, I suppose, redaction is not possible on Archived tickets?

Thanks,

Slobodan

Ver comentario · Publicado 26 may 2022 · Slobodan Pejnovic

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Slobodan Pejnovic hizo un comentario,

ComentarioTicket management

Hi Nicole,

Thank you for coming back to me. 

The agent workspace here looks nothing like the one I'm seeing in tutorials. I cannot find these 3 dots anywhere as per the guide that would give me the redaction option. 

Thanks,

Slobodan

 

Ver comentario · Publicado 25 may 2022 · Slobodan Pejnovic

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Slobodan Pejnovic hizo un comentario,

ComentarioTicket management

Hi Zendesk!

Is it possible to redact archived tickets? 

We are using the ticket redaction app and it doesn't seem to be possible. 

Thanks in advance!

Slobodan

Ver comentario · Publicado 24 may 2022 · Slobodan Pejnovic

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