Wattpad Help

+1 would love to see this as a feature in the future - we receive tens of thousands of tickets a month, whitelisting IPs is not an option, and there is no other way than blocking IP to prevent abusive behavior for some users. 

ZZ Graeme Carmichael We have business hours set up! I'll look into different responses based on our hours, but unfortunately even during business hours, often times if a user doesn't receive a response in >2 minutes they'll send in duplicate tickets. I just don't think users are reading the auto-responses.

We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tickets from the same user - sometimes users will send 2 - 5 tickets at a time. I'd like to dissuade users from sending in multiple tickets but I'm having some trouble finding some best practices.

We've included in our auto-response our business hours (so they know when to expect a response) and a message urging them not to send duplicate tickets, but there's been a minimal change. 

This is our current messaging:

We try to get back to everyone as soon as possible, and you can expect a response in 12-48 hours. Please note our business hours are 9 AM-5 PM EST, Monday-Friday. Please do not send another ticket as this will move your request down in the priority queue.

Any tips would be wildly helpful! Is there a way to prevent a user from sending in another ticket for a specific time period once they've already sent one?