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Phil Kneller's Avatar

Phil Kneller

Incorporación 26 jul 2022

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Última actividad 26 jul 2022

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Última actividad de Phil Kneller

Phil Kneller hizo un comentario,

ComentarioTicket management

Hi,

Our agents are having an issue when it comes to dragging and dropping attachments on to tickets.

If they have multiple tickets open, and they are working on the first ticket in the queue, dragging a file into this ticket does not work. Instead it will be attached the the next email in the queue.

No changes have been made and I can't see any settings that would have been enabled to make this happen.

Thanks.

Ver comentario · Publicado 26 jul 2022 · Phil Kneller

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