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Barbara Brauner's Avatar

Barbara Brauner

Incorporación 16 oct 2021

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Última actividad 17 may 2022

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29

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RESUMEN DE LA ACTIVIDAD

Última actividad de Barbara Brauner

Barbara Brauner hizo un comentario,

ComentarioGeneral questions and issues about tickets

+1

This feature would be really useful.

Ver comentario · Publicado 17 may 2022 · Barbara Brauner

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Barbara Brauner hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1 

This feature would be really helpful.

Ver comentario · Publicado 13 abr 2022 · Barbara Brauner

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Barbara Brauner hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Same question. It's not just a nuisance, but really a security concern as described multiple times above.

Ver comentario · Publicado 07 abr 2022 · Barbara Brauner

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Barbara Brauner hizo un comentario,

ComentarioSetting up Agent Workspace
  • If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.

Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?

Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.

Thanks.

Ver comentario · Publicado 09 feb 2022 · Barbara Brauner

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Barbara Brauner hizo un comentario,

ComentarioExplore recipes

Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.

Ver comentario · Publicado 26 ene 2022 · Barbara Brauner

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Barbara Brauner hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Dane,

Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.

Thanks.

Ver comentario · Publicado 25 ene 2022 · Barbara Brauner

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Barbara Brauner hizo un comentario,

ComentarioExplore recipes

Very helpful, thanks a lot Elaine!

Ver comentario · Publicado 11 dic 2021 · Barbara Brauner

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Barbara Brauner hizo un comentario,

ComentarioExplore recipes

Hi Elaine,

Thanks for your response.

I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.

 

Ver comentario · Publicado 07 dic 2021 · Barbara Brauner

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Barbara Brauner hizo un comentario,

ComentarioExplore recipes

Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?

Thanks.

Ver comentario · Editado 03 dic 2021 · Barbara Brauner

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Barbara Brauner hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

That feature would be very helpful!

Ver comentario · Publicado 17 nov 2021 · Barbara Brauner

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