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Qasim

Incorporación 07 nov 2023

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Última actividad 07 nov 2023

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Última actividad de Qasim

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ComentarioTicket customization

Can system field names in ticket forms be edited? I want to edit "Subject" to "Problem summary" so people type in the problem keywords and are able to get relevant help center article suggestions based on the keywords before even creating the ticket. With "Subject" most people treat it as an email subject line and write "Hello" or similar messages. 

Ver comentario · Publicado 07 nov 2023 · Qasim

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