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Menicon Co

Incorporación 10 feb 2022

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Última actividad 14 sept 2022

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14

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4

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5

RESUMEN DE LA ACTIVIDAD

Última actividad de Menicon Co

Menicon Co hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi Chris,

That's great news!

I'm looking forward to it.

 

Thanks,

Yuji

Ver comentario · Publicado 14 sept 2022 · Menicon Co

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Menicon Co creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.

I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...

Could you add the function in the future?

Publicado 13 sept 2022 · Menicon Co

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Menicon Co hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We really want this function as well!!!!

Ver comentario · Publicado 08 jul 2022 · Menicon Co

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Menicon Co hizo un comentario,

ComentarioAI agents and automation best practices

Hi Zendesk,

I have exactly same request what Chad had, and think that many other people may have it.

Do you have any plan to change the function in near future?

 

Thank you,

Yuji

Ver comentario · Publicado 28 jun 2022 · Menicon Co

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Menicon Co creó una publicación,

Publicación Feedback - Help Center (Guide)

Hi,

I'd like to share our Zendesk Guide page for our external collaborator. I know only view rights could be set by changing "Visible to" setting for the end-user organization which belongs in the collaborator's group. On the other hand, There are no way to give create/Edit/Delete authentication for them without any leak our information in Zendesk support page(Customer,Organization, and explore clickable on left panel of Zendesk support UI), according to your operator's responding on #10423759.

 

I hope it to be better in the future.

 

Thank you,

Publicado 13 jun 2022 · Menicon Co

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