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Katerina Louka's Avatar

Katerina Louka

Incorporación 21 dic 2021

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Última actividad 02 may 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Katerina Louka

Katerina Louka hizo un comentario,

Comentario de la comunidad Q&A - AI and automation

Hi Michael,

I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email.

Hope that helps!

Ver comentario · Publicado 13 may 2022 · Katerina Louka

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Katerina Louka hizo un comentario,

Comentario de la comunidad Q&A - Apps and integrations

Hi John,

We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition.

If you haven't been using webhooks already you may want to check the following:
Creating webhooks in Admin Center
API reference - batch updates

Hope this helps!

Ver comentario · Publicado 22 abr 2022 · Katerina Louka

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Katerina Louka hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Dane!

Thank you for your reply.

I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets.

For the time being I haven't yet found a way to do this - we can only calculate average through the re-built options and I was thinking that maybe it could be possible through a custom metric.

Thanks! 

Ver comentario · Publicado 21 feb 2022 · Katerina Louka

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Katerina Louka creó una publicación,

Publicación Q&A - Reporting and analytics

Hi all,

Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets?

Have been looking into a workaround but I don't seem to find any resources.

Thanks! 

Publicado 09 feb 2022 · Katerina Louka

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Katerina Louka creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.

 

Publicado 28 dic 2021 · Katerina Louka

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Katerina Louka hizo un comentario,

ComentarioBuilding reports

Hi!

Is there a way to add a specific tag to multiple queries at a time?

Ver comentario · Publicado 21 dic 2021 · Katerina Louka

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