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Phaedon
Incorporación 16 ago 2022
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Última actividad 08 ene 2025
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Última actividad de Phaedon
Phaedon hizo un comentario,
This would be of huge benefit to us
Ver comentario · Publicado 08 ene 2025 · Phaedon
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Phaedon hizo un comentario,
I think this is essential
Ver comentario · Publicado 27 jun 2024 · Phaedon
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Phaedon hizo un comentario,
Thank you Fran!
Ver comentario · Publicado 11 abr 2023 · Phaedon
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Phaedon creó una publicación,
Hi there,
I'm fairly new at Zendesk Explore reporting and I've tried searching for an example but I'm struggling to find one.
I want to include SUM(Agent replies) in a report, but only for tickets with a particular tag. Because of how the report is set up, I don't want to do this with a report filter (as I don't want the filter to affect other metrics. Specifically, I want to compare this filtered by tag SUM(Agent replies) to the overall unfiltered SUM(Agent replies) How would I set this up? I think it would be a calculated metric, but I'm struggling to find an example to work with.
Editado 27 feb 2023 · Phaedon
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Phaedon hizo un comentario,
Hi Dane,
Thanks for the feedback. That's really a shame. It would be so nice to be able to show the overall average and the agent average in a single table...
Ver comentario · Publicado 18 oct 2022 · Phaedon
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Phaedon hizo un comentario,
Thank you so much Dane! I see what you mean now.
Last question though: is there a way to do this, but not actually show the Ticket IDs as rows? I'd love to have the overall average, and the average by assignee, without the per ticket detail, in one table.
Ver comentario · Publicado 17 oct 2022 · Phaedon
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Phaedon hizo un comentario,
Thanks for that feedback Dane! Can you give me some guidance to how to do what you're describing with the attribute Ticket ID or point me to an article that will show me? I'm quite new at all this.
Ver comentario · Publicado 14 oct 2022 · Phaedon
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Phaedon hizo un comentario,
When adding a total to a table it seems as if the aggregator is being used on the row data rather than the background data. Is there a way to fix this?
Specifically, I'm looking at a table of first reply (AVG) time by agent and month. When I add a Grand Total, with the AVG aggregator, it seems to take an average of the individual lines rather than an average of the total data. It's doing an average of the averages rather than the overall first reply time for that month. How might I change that?
Ver comentario · Publicado 14 sept 2022 · Phaedon
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Phaedon hizo un comentario,
We link to invoices and credit notes in Xero. It would be nice to make them clickable.
Ver comentario · Publicado 08 sept 2022 · Phaedon
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Phaedon hizo un comentario,
Thank you Gabriel Manlapig
Ver comentario · Publicado 31 ago 2022 · Phaedon
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