John Evans
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Actividad total41
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Última actividad
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Resumen de la actividad
Última actividad de John Evans-
John Evans hizo un comentario,
Joao, we were told to pay extra for a 3rd party survey tool if we wanted this. We were also told we wouldn't get a discount due to their decision to ignore their customer base on this issue. At som...
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John Evans hizo un comentario,
James Hanley, thanks, but I am surprised you think this problem is new. I have seen people asking about this since 2019. Additionally, I have discussed with several folks over there that this is a ...
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John Evans hizo un comentario,
Dane when will we be able to turn it off?
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John Evans hizo un comentario,
Adrian V we have been waiting the better part of a year for this to get fixed. We gave up and moved to FreshService for public-facing support. With their suite, you can turn off ALL system emails. ...
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John Evans hizo un comentario,
We assumed Zendesk would never address the need to turn the forced email off, so we moved our public-facing support to FreshService. Since we can turn off ALL system emails and ultimately control w...
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John Evans hizo un comentario,
People have been asking for this since they changed the agent interface. A Zendesk Product Manager will tell you they hear you and can't make any promises, but they will take your request to the de...
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John Evans hizo un comentario,
We had to move our public-facing support to FreshService. They don't have forced emails that can't be turned off. It has been a much better solution since this hasn't been addressed since 2019.
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John Evans hizo un comentario,
TheAnalyst PRO Support Team, from my understanding, you can turn off your Guide instance or move to another solution. Faced with the same choice, we selected FreshService. You can turn off all emai...
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John Evans hizo un comentario,
Scott, thanks for reaching out. Nicereply is $239 a month for the number of agents we have. That is an additional $2868 annually to do something a toggle button already does in a competitor. Will Z...
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John Evans hizo un comentario,
I reached out to a major competitor to get a reference. Not only were they more cost-effective overall, but they also allowed agents to provide feedback on fellow agents. So, I passed the rest of o...