Cedric Easton
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Resumen de la actividad
Última actividad de Cedric Easton-
Cedric Easton hizo un comentario,
I have tried this automation, however, it doesn't open the ticket when the due date is within 1 day.
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Cedric Easton hizo un comentario,
Hi @... Is there an option to have this for other ticket types as well? I have tried various attempts to open a ticket when the due date is reached, when the date field is NOT the system field Due ...
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Cedric Easton hizo un comentario,
Hi Andrew Chu Unfortunately no. The problem occurs less frequently for us nowadays (~twice a week) and even after granting "account assumption" zendesk support could unfortunately not find any lead...
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Cedric Easton hizo un comentario,
Hi all, We monitored the problem for a bit. We could rule out not-updated internet browsers and other client-side theories. Current investigation state implies that the reason is the following:For ...
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Cedric Easton hizo un comentario,
That must be new though. We have always used that variable and the attachment issues only arose yesterday. I wonder if something in the functionality on Zendesk side has been changed. https://suppo...
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Cedric Easton creó una publicación,
Attachments are not attached to E-Mails sent via ticket comments
Hi all, Today we noticed an issue that when attaching a file to a public ticket comment, the file is not attached to the sent E-Mail. It is displayed in the ticket itself though. When attaching fil...
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Cedric Easton hizo un comentario,
Hi, As this problem is heavily impacting our performance on the phone hotline, I would be very thankful for a heads-up in this regard. Do you have any information regarding an implementation timeli...
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Cedric Easton hizo un comentario,
Hi Brenda Cardinez, Do you have any news regarding the ticket creation you mentioned above?If you are already investigating this or are going to create a ticket for it, could you let me know? I'd l...
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Cedric Easton hizo un comentario,
Hi there, I was wondering if there is an update in this matter?Have you gotten around to check whether the text snippet works in side conversations as well or whether it's 'just' in regular ticket ...
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Cedric Easton creó una publicación,
Incoming calls cannot be accepted at all times
Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes it is not possible to click the accept call button on the incoming call widget...