Cedric Easton
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Actividad reciente de Cedric Easton-
I have tried this automation, however, it doesn't open the ticket when the due date is within 1 day.
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Hi @... Is there an option to have this for other ticket types as well? I have tried various attempts to open a ticket when the due date is reached, when the date field is NOT the system field Due ...
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Hi Andrew Chu Unfortunately no. The problem occurs less frequently for us nowadays (~twice a week) and even after granting "account assumption" zendesk support could unfortunately not find any lead...
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Hi all, We monitored the problem for a bit. We could rule out not-updated internet browsers and other client-side theories. Current investigation state implies that the reason is the following:For ...
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That must be new though. We have always used that variable and the attachment issues only arose yesterday. I wonder if something in the functionality on Zendesk side has been changed. https://suppo...
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Hi, As this problem is heavily impacting our performance on the phone hotline, I would be very thankful for a heads-up in this regard. Do you have any information regarding an implementation timeli...
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Hi Brenda Cardinez, Do you have any news regarding the ticket creation you mentioned above?If you are already investigating this or are going to create a ticket for it, could you let me know? I'd l...
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Hi there, I was wondering if there is an update in this matter?Have you gotten around to check whether the text snippet works in side conversations as well or whether it's 'just' in regular ticket ...
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Hi Jacob, Thank you for giving this another test round. I was wondering, if it also works in side conversations for you or 'just' the ticket comments? Because on our end the ticket comments are fin...
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Hi Jacob, Thank you so much for your quick answer. I'm not sure, whether your tests actually reflect our problem. The odd thing is, if I write a ticket comment from scratch with bullet points and c...