Cedric Easton
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Actividad reciente de Cedric Easton-
Attachments are not attached to E-Mails sent via ticket comments
Hi all, Today we noticed an issue that when attaching a file to a public ticket comment, the file is not attached to the sent E-Mail. It is displayed in the ticket itself though. When attaching fil...
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Incoming calls cannot be accepted at all times
Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes it is not possible to click the accept call button on the incoming call widget...
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Text from Ticket Comments in Bulletpoints disappears when being copied to Side Conversations
Hi all, We have noticed the problem that if you copy text from a ticket comment into a side-conversation, any text that is listed in a bulletpoint in the ticket comment does not get copied into the...
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Display incoming call pop-up always on top
RespondidaIncoming call pop-up always on top Feature Request Summary: Zendesk Talk could benefit from the pop-up for incoming calls being displayed always on top, even over other program windows. Descr...
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Show prompt to last online Talk agent before signing out
No planeadaPrompt to last online Talk agent: Show prompt to last online Talk agent before signing out Feature Request Summary: Zendesk Talk could benefit from a prompt/popup that before changing status, w...
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New Zendesk Explore metric showing active Talk agents in the hotline
PlaneadaHello all, we would like to run an evaluation on the hotline activity. It's already possible to show the number of accepted/completed calls vs abandoned etc.It would be highly interesting to compar...