Dave Dyson
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management.
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Última actividad de Dave Dyson-
Dave Dyson hizo un comentario,
Hi Wendy, You may be able to make use of Single Sign-On (aka Remote Authentication) so that when your users sign in to your software, they're also authenticated into your Zendesk instance as end-u...
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Dave Dyson hizo un comentario,
Hi Julia DiGregorio - To change the name of your Help Center, you'll need to go to your Guide Admin page and then follow these instructions: Updating the help center name
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Dave Dyson hizo un comentario,
Hi there - "Unreplied tickets" are tickets that have not yet received a public agent response, so internal comments won't count as an agent reply. For more details, see the definitions of Unreplied...
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Dave Dyson hizo un comentario,
Hi Wasim, Once you've determined the criteria of the tickets you want to see in your View, I'd suggest scrolling to the bottom of the View editing screen, and make the following choices: Under "Gr...
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Dave Dyson hizo un comentario,
I'm not sure what would be causing this, but it might be helpful in troubleshooting if you added the "Article URL" attribute to the report so that shows up as a column.
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Dave Dyson hizo un comentario,
Hey Charlie! Here's how the Zendesk Glossary defines "comments": When a ticket request is submitted it contains a subject and a description. All follow-up communication on the ticket is containe...
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Dave Dyson hizo un comentario,
HI Eduardo, The featured articles on that page (those highlighted with ★) would be a good place to start. Alternately, the free Omnichannel Agent Learning Path at training.zendesk.com could be a mo...
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Dave Dyson hizo un comentario,
Hi there! The Guide editor provides the ability to add table to Help Center articles -- this should get you started: Adding and formatting tables in help center articles
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Dave Dyson hizo un comentario,
Glad I could help!
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Dave Dyson hizo un comentario,
Hey Jake! The third condition, Requester is (current user), should ensure that this trigger fires only when the requester is the one who solved the ticket.