Caroline Scott
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Última actividad de Caroline Scott-
Caroline Scott hizo un comentario,
I assume that if we still only want to send an automated reply confirming receipt of a ticket to the requestor and not to any CC's that we can leave the trigger as it is? ie notify requestor only
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Caroline Scott hizo un comentario,
Can anyone on this thread help me with an issue? I have several teams who want to be able to create a chaser to LIGHT AGENTS (or any agent type). We have lots (1000s) of light agents and they do no...
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Caroline Scott hizo un comentario,
Andrew Kenny thank you I hadn't thought of doing that, it means creating a trigger for each contact/team but that would resolve my issue, no one from Zendesk suggested that :)
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Caroline Scott hizo un comentario,
We definitely need this in our instance. I have a process where I need to send a notification to an agent either via a trigger or automation but the built in rules do not allow a notification to be...
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Caroline Scott hizo un comentario,
We definitely need this in our instance. I have a process where I need to send a notification to an agent either via a trigger or automation but the built in rules do not allow a notification to be...