Illation ZendekTeam
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Actividad total22
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Última actividad
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Resumen de la actividad
Última actividad de Illation ZendekTeam-
Illation ZendekTeam hizo un comentario,
Have a scenario. When the Agent accept incoming WhatsApp message, we want it to send an auto response to the end-user or customer on who will be assisting them which is assignee name. for example :...
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Illation ZendekTeam hizo un comentario,
Our use case is a little different. The customer wants to use Zendesk for their area managers to complete a branch checklist, along with photos of any issues. Since an Explore report cannot include...
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Illation ZendekTeam hizo un comentario,
Hi Toby, We have a customer that would be extremely interested in this functionality, exactly as you have detailed it in your response above. Do you think it likely and if so, what would be the pos...
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Illation ZendekTeam hizo un comentario,
The live data filters are almost useless currently for the following reasons: There is no ability to multi-select / exclude (like the filters in Explore) - as we have multiple groups that form par...
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Illation ZendekTeam hizo un comentario,
These metrics are needed for all channels, not just chat and talk. With omnichannel routing and the custom agent statuses, this should have been part of that release. Come on, Zendesk, your develop...
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Illation ZendekTeam hizo un comentario,
The ability to drill into the agent activity from the Messaging dashboard or Live Data dashboard is all very well but how does this work in a real contact centre where they use wallboards? They wan...
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Illation ZendekTeam hizo un comentario,
The bookmarks DO NOT work across multiple tabs, despite having Enterprise Suite and using live data filters. The live dataset is buggy and short of a lot of useful data
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Illation ZendekTeam hizo un comentario,
This same issue is causing the live data dashboards to be unusable in our customer environments that have multiple brands and departments. The fact that the Live Data filter only allows a single de...