Jason Kral
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Última actividad de Jason Kral-
Jason Kral creó una publicación,
SLA - Time until Breach , Explore
We would love to be able to incorporate SLA time (hrs until breach) into our Explore reporting. We understand that Explore is not real-time and that we can view SLA time within Views, however we ha...
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Jason Kral hizo un comentario,
Please add a new step option for "Search Guide Articles" which triggers a full search against Guide. The bot often gets confused if it can't find an Answer with a matching search term, and when "R...
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Jason Kral hizo un comentario,
Bookmarks are a critical component of our reporting. Not having them would result in either significant time lost in building custom, pre-filtered dashboards for each respective team / group or lo...
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Jason Kral hizo un comentario,
Our Agents are also struggling with this. We have a large group of support agents assigned to chats, to serve as backups or in the event we get spikes in incoming volume. However, generally only...
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Jason Kral creó una publicación,
Custom Ticket Statuses - Ticket Status vs Status Category shown in views
We would prefer to see the ability to determine whether the Ticket Status or the Status Category will be shown in the Agent view. We have created several custom Open statuses in our system, with th...
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Jason Kral hizo un comentario,
Adding to this, as this is something that we are looking to do but am not finding any options to set the context panel as open / expanded by default
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Jason Kral creó una publicación,
Incorporate Guide Search into Flow Builder
We would love to see a way to incorporate the Article search functionality from the Classic Web Widget into Messaging and the Flow Builder tool. We have a vast knowledge repository and a wide a...
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Jason Kral hizo un comentario,
Adding to this conversation, as this would be very useful for our Organization but does not seem yet to be a feature.
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Jason Kral hizo un comentario,
Our team has made a similar request, in that they would like to see Side Conversations depicted as a different color. Currently, these are the same color as internal comments and it can be chall...
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Jason Kral creó una publicación,
Drill Down Feature Improvement
I would like to see some feature enhancements to the Drill-In feature. A double-click into a data bar or a pie wedge is much more user-friendly (and requires no training) if reports are to be expos...