Lana Jovic

Brett Bowser
I didn't get any answer, the ticket is still open. 30 days have passed since your reply here. Last activity is changed in the ticket, but without a reply.

Same here; we cannot reduce!  Contacted customer support in August 2022 and they did nothing. We contacted again on November 3, 2022, and still nothing, the ticket is open.
At first, agent Derek Grejczyk put it as solved, so when I asked them why he apologized and said it was a mistake and returned it to open.
Smells very fishy to me.