Aaron C.

1. Comunidad
2. Feedback - Help Center (Guide)
3. Feature Request: Additional attributes for User Segments

I agree with this. Tags or organizations as attributes feels weird. Roles or groups would be a step in the right direction. I'm having a hard time deciding the best way to take away the ability for...

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• Aaron C.
• Creación 13 de julio de 2023 18:19
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. Sandbox environments do not reflect prod

Daniel Elizalde We have the premium sandbox but in order to replicate you have to delete and create a new one. That process can take a full week according to documentation depending on volume of da...

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• Aaron C.
• Creación 26 de abril de 2023 15:29
• 2 votos

1. Comunidad
2. Feedback - Admin Center
3. Sandbox environments do not reflect prod

Maddie F. We are testing Salto but are not currently paying for their product.

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• Aaron C.
• Creación 26 de abril de 2023 14:33
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. Sandbox environments do not reflect prod

Absolutely this. We test integrations with considerable configuration in our sandbox and have to recreate them every time. If we want to keep our sandbox up to date, we have to rely on third-party ...

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• Aaron C.
• Creación 26 de abril de 2023 12:57
• 1 voto

1. Bots and automation
2. AI and automation best practices
3. Best practices: Setting up Answer Bot triggers, views, and workflows

I had to update my trigger that follows up with customers who self serve. If you have the default automation that sets solved tickets to closed after 4 days, it fires the trigger that updates custo...

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• Aaron C.
• Creación 3 de octubre de 2022 20:28
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Assign multiple agents to the same ticket

Hey Becky! Go Pens! I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See...

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• Aaron C.
• Creación 11 de abril de 2022 15:13
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Ticket Fields - removing options no longer needed

If the field persists, queries will still show the field value but it will be represented as a tag, not how the field value showed in the field before it was deleted. For example, the field value A...

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• Aaron C.
• Creación 6 de abril de 2022 15:44
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Ticket Fields - removing options no longer needed

Hey there, Dana! This article outlines what you are looking for. Basically, any unsolved tickets will show up "null" and it will have the tag value. Closed tickets will display a missing field valu...

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• Aaron C.
• Creación 6 de abril de 2022 14:28
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Explore color conditional formatting is only in Table format :(

I agree! This would be wonderful.

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• Aaron C.
• Creación 1 de febrero de 2022 19:32
• 0 votos

1. Email
2. ...
3. How to solve issues with the email channel
4. How do I set up agent forwarding for emails?

Will this work if a light agent forwards in an email?

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• Aaron C.
• Creación 18 de agosto de 2021 14:39
• 0 votos