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Anastasia Kachanova's Avatar

Anastasia Kachanova

Incorporación 16 oct 2021

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Última actividad 20 feb 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Anastasia Kachanova

Anastasia Kachanova hizo un comentario,

ComentarioAccount settings of the ticketing system

Shawna James  could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024? 

Ver comentario · Publicado 29 oct 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Shawna James could you please advise if you have any update on this one?

Ver comentario · Publicado 29 oct 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@zendesk any updates on this one?

Ver comentario · Publicado 29 oct 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Sean,

Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes. 

Will be beneficial to have it available as part of native UI. 

Ver comentario · Publicado 01 oct 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

hi Zendesk,

 

I see we have an open ticket here awaiting our reply.

Please advise what is needed from us. 

 

Adding PTMS Zendesk to CC.

 

Regards,

Anasta

Ver comentario · Publicado 30 jul 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Hi Sean,

 

Would we be able to test new feature without add-on? 

 

Ver comentario · Publicado 27 jun 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

In our case we already have long list of views for agents to use.

Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs. 

Ver comentario · Publicado 27 jun 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi Arpan,

 

In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.

 

Thanks

Ver comentario · Publicado 27 jun 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Dane,

 

Do you have any change in plans for this request? Post seems to be not marked as “Not planned” and is still open for comments. 

Ver comentario · Publicado 27 jun 2024 · Anastasia Kachanova

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Anastasia Kachanova hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

Working with data protection laws in EU, it's never a good idea to mass export data. 

We as admins need to have flexibility inside system to do our work, from 1 page. 

Current set up of team members page is cumbersome and team members management is extremely time consuming. 

Ver comentario · Publicado 27 jun 2024 · Anastasia Kachanova

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