Anastasia Kachanova

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. "Average Leg Answer Time" Metric Creation

+1

• Ver comentario
• Anastasia Kachanova
• Creación 27 de enero de 2023 13:45
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. CC and BCC Fields When Creating Side Conversations via Macros

+1

• Ver comentario
• Anastasia Kachanova
• Creación 27 de enero de 2023 13:45
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Sometimes I have doubts that we are living in 2023... How you can imagine Customer Support software pretending to be "Champions of Customer Service" without basic reporting on what your employees a...

• Ver comentario
• Anastasia Kachanova
• Creación 23 de enero de 2023 09:12
• 4 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Karen Hynes i'm sorry but your "explanations" on the situation are unprofessional and ridiculous.  You were promising us last year that this future will be implemented in Q1,Q2,Q3, Q4 Can you imagi...

• Ver comentario
• Anastasia Kachanova
• Creación 23 de enero de 2023 08:54
• 4 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Product feedback: access to suspended tickets

Hi Alina, In our organization we use custom roles. Access to suspended tickets should be given to Shift Managers. So, in our case best option is to have another checkbox under Custom Role setup cal...

• Ver comentario
• Anastasia Kachanova
• Creación 18 de enero de 2023 09:03
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to Use Phone Numbers as Conditions in Triggers/Automations

+1

• Ver comentario
• Anastasia Kachanova
• Creación 21 de diciembre de 2022 10:05
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing content tags for articles and posts

Hi, I've tested tags in multi-language Help Center, where we have EN and NL languages and i see that if EN tag has been added to the article, it presented as EN word in NL version of this article a...

• Ver comentario
• Anastasia Kachanova
• Creación 15 de diciembre de 2022 11:50
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Talk - Visibility on who ended the call

+1

• Ver comentario
• Anastasia Kachanova
• Creación 13 de diciembre de 2022 15:46
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Fix routing of calls for agents that miss or decline

Hi Charlie, As per my tests this is fixed if you use omnichannel routing.

• Ver comentario
• Anastasia Kachanova
• Creación 9 de diciembre de 2022 10:14
• 0 votos