
Anastasia Kachanova
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Última actividad
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Última actividad de Anastasia Kachanova-
Anastasia Kachanova hizo un comentario,
+1
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Anastasia Kachanova hizo un comentario,
+1
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Anastasia Kachanova hizo un comentario,
Sometimes I have doubts that we are living in 2023... How you can imagine Customer Support software pretending to be "Champions of Customer Service" without basic reporting on what your employees a...
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Anastasia Kachanova hizo un comentario,
Karen Hynes i'm sorry but your "explanations" on the situation are unprofessional and ridiculous. You were promising us last year that this future will be implemented in Q1,Q2,Q3, Q4 Can you imagi...
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Anastasia Kachanova hizo un comentario,
Hi Alina, In our organization we use custom roles. Access to suspended tickets should be given to Shift Managers. So, in our case best option is to have another checkbox under Custom Role setup cal...
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Anastasia Kachanova creó una publicación,
Product feedback: access to suspended tickets
Hi guys, In our setup we use private groups with very limited access to handle GDPR sensitive cases from our clients. In order to use this private group properly and in order to make sure that rest...
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Anastasia Kachanova hizo un comentario,
+1
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Anastasia Kachanova hizo un comentario,
Hi, I've tested tags in multi-language Help Center, where we have EN and NL languages and i see that if EN tag has been added to the article, it presented as EN word in NL version of this article a...
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Anastasia Kachanova hizo un comentario,
+1
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Anastasia Kachanova hizo un comentario,
Hi Charlie, As per my tests this is fixed if you use omnichannel routing.