河野 友見

@... Still not working... but thank you!

Does anyone know if there's any work-around on this now?

@... Thank you for your advice. The tips seems work in the older version, not the newer version. I tried "additional_collaborators" instead of "email_ccs", however still doesn't work the way I expect, I get "HTTP/1.1 401 Unauthorized" error on HTTP Target test... : https://support.zendesk.com/hc/en-us/community/posts/216284948/comments/1500000049901

@... Thank you for your information! Unfortunately I couldn't find Dynamic Content menu under the Admin > Manage . We use Support Team edition maybe that's why?

We have several Email templates to handle user support and plan to migrate Email to Zendesk Support. Each templates have proper TO/CC address already, so I expected similar feature in Macro but Macro doesn't allow me to set up cc address. Being able to set end-users as CC automatically would help us a lot.

I appreciate if you can consider this feature request since believe many companies are using Email template for support operation.