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Bryan Schmitt's Avatar

Bryan Schmitt

Incorporación 23 sept 2022

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Última actividad 01 nov 2024

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Última actividad de Bryan Schmitt

Bryan Schmitt hizo un comentario,

ComentarioZendesk messaging

We're seeing CSP errors when the CSAT survey loads. Can you verify the domains required to display the CSAT survey?

edit: Update made to CSP (needed frame-src updated to include zendesk.com) working now

Ver comentario · Editado 01 nov 2024 · Bryan Schmitt

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ComentarioZendesk messaging

Our initial testing with the End Session feature has been positive. We are also interested in the ability to trigger the End Session via a trigger. Our current implementation utilizes Sunco where we are locking down the conversation after our Agent sends our custom “End Chat” signal.  Unfortunately this still allows agents to send messages. We'd like to then trigger the “End Session” feature to disable the “Messaging” channel from the agents perspective.

Ver comentario · Publicado 01 nov 2024 · Bryan Schmitt

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ComentarioSetting up Agent Workspace

Are callback requests excluded from focus mode?

Ver comentario · Publicado 31 oct 2023 · Bryan Schmitt

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Comentario de la comunidad Feedback - Ticketing system (Support)

We are also looking for the ability to exclude groups from certain views:
View 1a (New) - Group A
View 1b (New) - Group B
View 1c (New) - Group C
View 2a (Pending) - Group A
View 2b (Pending) - Group B
View 2c (Pending) - Group C
View 3 (New) - All
View 3 (Pending) - All
View 3 (On-Hold) - All
We have multiple use cases where we have users that belong in Group A & B or B & C and they would need to only have one of the 'New' views which are catered to their specific needs (a single column added). We Also would like to utilize the 'All' view but with exclusions "+All -GroupA -GroupB". Currently instead of "All" we are manually adding 20+ groups individually. This would allow to onboard another group and they would still be able to utilize the 'All' view until we excluded them.

Ver comentario · Publicado 17 ago 2023 · Bryan Schmitt

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Bryan Schmitt creó una publicación,

Publicación Feedback - Ticketing system (Support)

We would like to see the ability to block / prevent merging tickets based on certain fields / tags. We utilize an automation system for generating tickets and it is detrimental to that system when those tickets are merged into our manually created tickets. Adding a restriction to merge based on the presence of a tag will prevent our agents from merging these.

Publicado 23 sept 2022 · Bryan Schmitt

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