Taylor Pasquariello

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

We need this metric in order to measure productivity & performance for our Chat support team (we've fully migrated over to Messaging).    Can we please be added to the FRT in seconds release? 

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• Taylor Pasquariello
• Creación 7 de abril de 2022 14:45
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Analyzing Answer Bot activity

Yes correct - and oh that is great news. The article link you sent - should I follow it in order to get updates on that rollout in Q2?

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• Taylor Pasquariello
• Creación 8 de febrero de 2022 14:47
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Analyzing Answer Bot activity

When will this be available for the Flow Builder dataset? We use AnswerBot Messaging (FlowBuilder) only, and would like to analyze which FAQ 'bubbles' are used most frequently. Thank you!

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• Taylor Pasquariello
• Creación 24 de enero de 2022 19:59
• 0 votos