Charli Maulson

+1

This is essential for us. We are currently having to name the fields to have the specific brand name in each one.

Hi Sam

I followed your recommendation on the first page of comments this articles to set up a webhook & trigger to updates the subject field with a title & placeholders. (https://support.zendesk.com/hc/en-us/articles/4408882841498/comments/4408894285466)

Everything has been fine until I've got to the last bit on the trigger, where in the JSON body I'm getting a Parse error:

Any tips on how I can rectify this please?

Thank you so much in advance