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Blake Eddins's Avatar

Blake Eddins

Incorporación 16 oct 2021

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Última actividad 18 ene 2022

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Última actividad de Blake Eddins

Blake Eddins hizo un comentario,

ComentarioZendesk messaging

Hi Miranda,

3 months ago you wrote about authentication being delivered by end of Q3.  Hoping you have good news on the status of this feature.  Thank you!

Hi Tomoya Kitayama,

Thank you for alerting us to this!  Authentication is now planned to be delivered by the end of Q3 2021.  We'll make sure this article gets updated.

Thanks,

- Miranda.

Ver comentario · Publicado 06 oct 2021 · Blake Eddins

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Blake Eddins hizo un comentario,

ComentarioWeb Widget documentation

@...

Is there a way to follow updates to Messaging so we know when some of these crucial features are rolled out.  The deal breaker for me currently is the requirement to have the customer fill in their contact info vs. prefilling with data we already have in the system.  It'd be great to know when the feature is available.

Hi Christian Jensen and Pierre Bergamin (you asked the same question),

Is there a way to provide any user specific data to the web chat widget? I would like to be able to at a minimum initialize it with the user id or perhaps the email address we have on file.

Unfortunately, not as yet but this capability will be available when we introduce JWT authentication within the messaging experience.  This is currently on the roadmap and we have plans to deliver it before the end of the year.

- Miranda.

Ver comentario · Publicado 19 ago 2021 · Blake Eddins

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