Sid DeVins

We would also love to have this feature. Tons of our workflows are either needlessly complex or can't be implemented at all because of this limitation.

I would also very much like to see this feature implemented. We have a handful of on-hold statuses for different length holds which re-open the ticket automatically after a certain period of time. We recently introduced an additional hold period associated with the time a new process takes, but because we can't re-order these there is no way to keep our on-hold statuses in order by how long the hold actually is. Super frustrating that such a key feature wasn't included in the release of custom statuses.