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Nino Callueng
Incorporación 16 oct 2021
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Última actividad 25 jul 2023
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Nino Callueng hizo un comentario,
Do we have update on this?
Ver comentario · Publicado 25 jul 2023 · Nino Callueng
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Nino Callueng hizo un comentario,
HI Ahmed,
Love the update! Will it also show if a chat was offered to mutiple agents?
Ver comentario · Publicado 24 may 2023 · Nino Callueng
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Nino Callueng creó una publicación,
Hi,
Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus.
However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared.
Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed?
It's basically their word vs what is in Zendesk but incomplete.
Publicado 29 abr 2023 · Nino Callueng
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Nino Callueng hizo un comentario,
Is there an update if this will be rolled out? Thank you!
Ver comentario · Publicado 13 feb 2023 · Nino Callueng
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Nino Callueng hizo un comentario,
Hi Everyone,
Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.
Ver comentario · Publicado 13 feb 2023 · Nino Callueng
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Nino Callueng creó una publicación,
Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.
Publicado 24 nov 2022 · Nino Callueng
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Nino Callueng hizo un comentario,
Is this feature available too in the Side Conversation especially if it is connected to slack?
Ver comentario · Publicado 24 nov 2022 · Nino Callueng
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Nino Callueng hizo un comentario,
Hello,
Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc?
Hoping to hear from you soon.
Ver comentario · Publicado 27 sept 2021 · Nino Callueng
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