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Stella Kang's Avatar

Stella Kang

Incorporación 26 oct 2021

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Última actividad 11 oct 2023

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Última actividad de Stella Kang

Stella Kang hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

We are also not using Omnichannel routing or Unified Agent Status.

Ver comentario · Publicado 30 ago 2023 · Stella Kang

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Stella Kang hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Rebecca Knudson no, Zendesk was unable to meet our needs. 

Ver comentario · Publicado 25 ago 2023 · Stella Kang

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Stella Kang hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Couldn't agree with you more, Matt Davis!

Ver comentario · Publicado 07 ago 2023 · Stella Kang

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Stella Kang hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

@... This was stated to me in case #11719874.

Ver comentario · Publicado 20 jul 2023 · Stella Kang

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Stella Kang creó una publicación,

Publicación Feedback - Voice (Talk)

At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.

There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.

Publicado 17 jul 2023 · Stella Kang

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Stella Kang hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Agree this is much needed! Thank you.

Ver comentario · Publicado 20 may 2023 · Stella Kang

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Stella Kang hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

Ver comentario · Editado 07 mar 2023 · Stella Kang

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Stella Kang hizo un comentario,

ComentarioRouting

Thanks Vio H.

So this doesn't work if you only use Chat?

Ver comentario · Publicado 23 ene 2023 · Stella Kang

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Stella Kang hizo un comentario,

ComentarioRouting

I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?

Ver comentario · Publicado 23 ene 2023 · Stella Kang

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