Stella Kang
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Resumen de la actividad
Última actividad de Stella Kang-
Stella Kang hizo un comentario,
We are also not using Omnichannel routing or Unified Agent Status.
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Stella Kang hizo un comentario,
Rebecca Knudson no, Zendesk was unable to meet our needs.
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Stella Kang hizo un comentario,
Couldn't agree with you more, Matt Davis!
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Stella Kang hizo un comentario,
Sean Chuang This was stated to me in case #11719874.
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Stella Kang creó una publicación,
Talk status changes to offline between tabs
RespondidaAt this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation. There are other settings that are remembered across tabs (for example,...
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Stella Kang hizo un comentario,
Agree this is much needed! Thank you.
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Stella Kang hizo un comentario,
Salvador Vazquez Once the form is filled out, how soon can we expect the extension enabled?
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Stella Kang hizo un comentario,
Joey Barrett When traffic gets forwarded, does the original callback number get recorded in ZD Talk? For example, customers call mobile phone in India, those calls are all forwarded to a US number....
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Stella Kang hizo un comentario,
Thanks Vio H. So this doesn't work if you only use Chat?
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Stella Kang hizo un comentario,
I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?