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Andrew Kenny's Avatar

Andrew Kenny

Incorporación 01 dic 2022

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Última actividad 03 jun 2024

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Última actividad de Andrew Kenny

Andrew Kenny hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.

Ver comentario · Publicado 16 nov 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.

Ver comentario · Publicado 15 nov 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!

Ver comentario · Publicado 09 oct 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

;)

Ver comentario · Publicado 03 ago 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I agree that adding CC's with triggers would be hugely helpful.

Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.

Ver comentario · Editado 03 ago 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.

I agree, looking forward to Zendesk's forthcoming fix.

Ver comentario · Editado 05 jul 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

An Add CC trigger action would be exactly what I'm looking for too!

Ver comentario · Publicado 28 abr 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Understood, thanks Dane. I've got some more learning about webhooks to do.

Ver comentario · Publicado 13 abr 2023 · Andrew Kenny

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Andrew Kenny hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Ver comentario · Publicado 10 abr 2023 · Andrew Kenny

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Andrew Kenny creó una publicación,

Publicación Q&A - Tickets and email

I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.

Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?

Publicado 23 mar 2023 · Andrew Kenny

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