Andrew Kenny
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Última actividad de Andrew Kenny-
Andrew Kenny hizo un comentario,
;)
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Andrew Kenny hizo un comentario,
I agree that adding CC's with triggers would be hugely helpful. Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you ca...
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Andrew Kenny hizo un comentario,
Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days. I agree, looking forward to Zendesk's forthcoming fix.
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Andrew Kenny hizo un comentario,
An Add CC trigger action would be exactly what I'm looking for too!
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Andrew Kenny hizo un comentario,
Understood, thanks Dane. I've got some more learning about webhooks to do.
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Andrew Kenny hizo un comentario,
Thanks Christopher Kennedy
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Andrew Kenny creó una publicación,
Can I pull an email address from a custom Regex field and make it a CC on a ticket?
I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains w...
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Andrew Kenny creó una publicación,
Can I restrict Date Field choices on a Help Center Form?
I'm using a form in my help center with 2 date fields - a start date and an end date. As is, end users can pick any dates they like in these fields. Can I restrict their choices to ensure the Event...
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Andrew Kenny hizo un comentario,
thanks Dane
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Andrew Kenny hizo un comentario,
ok, thanks Dane. Then it may be the logic I've put into the Dynamic Content. Are there any values that should that might not work inside Dynamic Content when the Dynamic Content placeholder is plac...